About the Client:
Great opportunity to join a major organisation in a pivotal role.
What we’re looking for:
You will have a strong Customer Service/Complaints background and be able to drive SLA and KPI performance. You will have a demonstrable experience within a similar role.You will monitor staff attrition, achieve key deliverables and be flexible to change. You will create a positive environment and be responsible for the team’s internal audit.You will deal with customer complaints and share best practice with other internal Managers. You will ideally be from a financial services background and have been in a similar role for two years+.
About the Offer: C35k + benefits
If you are interested in this position please apply by email using the email address listed
Bernstein