THE COMPANY
Dedicated to success, my client’s strong and positive growth has laid the foundation for an exciting future where they truly drive solutions that make customer service more efficient & simpler.
In my clients operation, you’ll have a vital role in ensuring a quality service and operational support for all internal and external customers. You’ll provide effective leadership skills, developing, supporting and mentoring your team to co-ordinate all operational finance activities within a credit card finance team. This will include including balancing workloads and proposing new and more efficient daily operations
WHATS INVOLVED?
· Lead, manage and co-ordinate operational activities within a Credit/Debit Card Operational Team, ensuring quality service and effective operations support for all internal and external customers
· You will be responsible for all day-to-day leadership, development and coaching of a specialist team of 8-10 advisors who in turn will deliver a faultless customer experience to customers
· Participate in the review and recommendation of card operations systems and procedures affecting Operational Finance
· Balancing and assigning workload to ensure that operational schedules and SLA ’s are met
· Review and recommend new methods and procedures to make daily operations more efficient
· Very strong leadership skills, including the ability to develop staff
· Interface with other departments, vendors, agencies to resolve customer service issues, following up with resolution of problems to ensure timely response and customer service
· Participate & take the lead in any assigned ad-hoc projects
WHAT DO YOU NEED TO HAVE?
· A proven track record of leading customer service teams within a Credit / Debit Card environment is a must
· Knowledge of FSA products & services including Reconciliations, General Ledger & Bank accounts, Rejected Transactions & BACS Reporting would be a distinct advantage
· Analytical mind-set is required, whilst ensuring that you have capability in overcoming any problems with solutions in a positive and effective manner
· To communicate effectively at all levels ensuring excellent working relationships are developed and maintained in the Contact Centre
· Responsible for continuous personal development, undertaking relevant training as and when appropriate, for self and team
REMUNERATION PACKAGE
* Salary – £25,000 - £30,000 Per Annum
* Excellent Bonus Structure
* Blue-Chip Benefits Package
* Monday to Friday Operation
LOCATION
Glasgow
NEXT STEP
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; robg@callcentreassociates.co.uk or by telephone on 0208 514 7400. Only candidates with suitable experience will be contacted shorty after.
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Gibson