JOB SUMMARY
We are delighted to be working with this very well established and successful organisation that have a current requirement within their small and progressive MI department. Management Information (MI) forms an essential part of the communication with external clients - tracking key performance metrics and providing insight into the Strengths, Weaknesses, Opportunities and Threats of/to the on-going commercial relationship between these clients and the organisation.
The MI Officer is the central point of contact for both external clients and colleagues from across the business for all aspects of Management Information, from commenting on the viability of new MI requests (e.g. during the tender process), to compiling and delivering the contractually committed MI to clients in a timely and professional manner and on to coordinating the response to any queries arising from MI produced.
The MI officer uses a variety of tools to analyse data available from multiple sources across the business and external sources to provide insight and commentary to turn the MI pack into a tool, to both broaden and deepen a productive relationship with clients as part of an on-going and pro-active support to the account management function.
THE ROLE
· Compile and present accurate and timely Client Specific MI by obtaining inputs from relevant systems and departments as necessary to fulfil contractual commitments
· Review and identify key performance trends by channel, product and client, providing recommendations/early warning of performance issues
· Build productive relationships with client representatives by answering questions arising from delivered MI in a timely and professional manner and proactively identifying and communicating additional information of interest
· Contribute to monthly review meetings with the Client and third party suppliers to present MI, performance, trends and executive summaries
· Work as part of the MI team to establish standard formats for MI Packs to increase efficiency of production, ensure consistency of terminology and facilitate comparisons across clients / product
· Participate in projects, ensuring client reporting requirements are taken into consideration and addressed
· Support the tender process by providing guidance on the viability and costs of producing non-standard MI
KNOWLEDGE AND EXPERIENCE
· Innovative and creative with ability to work on own initiative
· Ability to work with others
· Tenacious and results focused
· Ability to meet agreed (and often tight) deadlines
· Ability to build relationships / network, both with colleagues across business functions and external clients – regardless of seniority
· Confident self-starter with desire to develop and progress career
· Ability to thrive in a fast paced, ever changing environment
· Willingness to travel
· Strong and demonstrable experience in analytics and identifying trends
· Proficient in data analysis tools (e.g. Excel, Access and SQL) and methods
· Excellent communication skills, both written and verbal
· Ability to challenge existing processes and make recommendations for improvements
· Ability to present information effectively to a variety of audiences (both internal and external) using appropriate tools (both prepared media, e.g. Powerpoint and impromptu, e.g. whiteboards)
· Knowledge of statistical modelling techniques – desirable but not essential
· Exposure to financial services market – desirable but not essential
SALARY DETAILS
£25,000 - £40,000 + Benefits
PROCESS
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to Ian Pollington on; ianp@callcentreassociates.co.uk
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Pollington