THE COMPANY
We are extremely proud to be working with an award winning, innovative and instantly recognisable market leader who are going through a period of growth and expansion.
We have a number of fantastic employment opportunities for experienced, ambitious, energetic and customer focused contact centre professionals to make a highly visible and positive impact into our clients operation.
THE ROLE
Able to engage, motivate and inspire your team to always give their very best, you'll be quick to guide those that need help and just as quick to celebrate everyone's successes. You'll also ensure every member of the team has the right blend of skills to deal with any aspect of a call. So, whether it's a call about billing issues, services or technical problems, everyone will have what it takes to resolve the customer's query first time - and, of course, exceed their expectations.
You will possess a strong coaching background; you'll definitely be someone who always wants to make things better and can help others put new ideas into practice. You'll also have solid team leadership experience gained in a contact centre, including objective setting and the creation of development plans.
Above all though, you'll get a real sense of pride from watching your team flourish. And, just as importantly, you'll pride yourself on delivering what you've promised - enjoying the sense of ownership you'll have from taking responsibility for delivering your own KPI’s.
KNOWLEDGE AND EXPERIENCE
* You will be responsible for leading, motivating and coaching a team of 15 customer service advisors to success
* You must be a strong communicator with first class motivational techniques and a proven track record in the delivery of business results - passionate & enthusiastic leader.
* A proven track record of performance managing teams is a must. A desire to help others and develop them through coaching, training and call monitoring
* Experience of successfully coaching / motivating and performance management of a team to deliver results that exceed business expectations
* Exceptional coaching skills and able to develop individual’s performance
* Problem solver who remains flexible in an ever-changing environment.
* Drives a solution orientated ‘can-do’ approach
* Must be a “Hands-on” manager who works closely with their team
REMUNERATION PACKAGE
* Fantastic Salaries
* Strong Bonus
* Excellent Benefits Package
* Flexible Working Hours
Apply:
If you are interested in these exciting opportunities please forward your CV detailing existing remuneration package by e-mail to Zahraa@callcentreassociates.co.uk
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Gibson