Outbound Sales Team Manager (Call Centre, Telemarketing Account Manager – Team Manager Campaign Manager, Account Manager, Programme Manager, Client Services Manager) fluent in English and a 2nd European language French, German, Spanish, Italian or Portuguese required.
This role is the key individual to the successful delivery of this companies provision of services and client satisfaction. The role is the first line manager for a team of agents and has full responsibility for the day to day activities within the outbound campaigns. In addition as part of the Client Services team, the role will be responsible for the retention and development of clients through the effective delivery of quality campaigns and programmes.
Some of the duties and responsibilities include:
Generating revenue profitably by management of associated costs
Supporting the Client Services management / Account team to deliver programmes
Being accountable for the running of tactical programmes for certain clients
Managing all quality aspects of delivery, in particular data entry
Managing the team / agents aligned with managers and the business requirements
Reporting activity and results against programme objectives clearly and on time
Responsible for identifying and then implementing improvement actions
Manage and support the telemarketing staff to generate quality results, through building up their confidence, motivating them to work and improving their skills
Drive the successful completion of telephone marketing projects from the initial hand-over and brief from the Account Manager through to the final reporting. The programmes are to be carried out on time, to quality and with the achievement of the desired result
Communicate with Senior Management, Client Services Management & clients on matters concerning the successful delivery of the projects and work in partnership with clients towards the common goal of successful project delivery ie; deliver agreed results, within timescale and budget
To conduct regular and timely performance reviews including setting objectives, reviewing progress, identifying training needs and career objectives.
To mentor and develop staff, ensuring training needs are fulfilled including ensuring new employees receive all necessary induction training promptly
To build a motivated, supportive and effective team environment, including ensuring departmental workloads are well-planned and that staff are not overloaded or under-utilised.
To deal promptly with grievance and disciplinary issues, in conjunction with the HR Manager.
Ideally candidates will have a proven track record within Telemarketing, Lead Generation or appointment setting outbound sales environments, good team management skills and the ability to liaise and communicate effectively with client contacts. Candidates must be FLUENT in second European language.
For more information and full job description, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: www.douglas-jackson.com.
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry
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Ansell