THE COMPANY
This is an excellent opportunity for a proven Customer Account Manager to join a leading FMCG Operation and help them in their ongoing development of key accounts.
To be considered for this role you must come from a proven background as an Account Manager. You will have a detailed understanding of managing client relationships, performance indicators and the ability to analyse results against objectives.
Only proven Account Managers with the ability to drive Sales Performance will be contacted regarding this role.
THE ROLE
The core purpose of this role is to drive customer satisfaction, loyalty and growth through building strong relationships with existing customers.
· Drive Customer satisfaction, loyalty and growth through the ability to build strong relationships with and exisiting clients
· Proactivily follow up on quotes and orders to maximise conversion
· Analysing the customer accounts and buying patterns to ascertain potential sales opportunities
· Recognising issues that you cannot resolve and escalating these with their manager or partnered Business Development Managers.
· Contacting all customers in their territory that are “overdue to order” these are customers who have fallen outside of their normal ordering pattern and the call will be to understand why this is the case and to work with them to get them back ordering drinks.
· Ensure all customer information is kept up to date and notes of all conversations are recorded
KNOWLEDGE AND EXPERIENCE
· Clear demonstrable experience with Account Management / Sales Management
· Proven ability to forge strong relationships to increase customer loyalty
· A personable approach to client management – able to communicate with peers and stakeholders
· A tenaciuos approach to new and existing business with the ability to drive results
· The ability to analyse data and respond accordingly
· A positive can do attitude and the will to be a success
SALARY & LOCATION DETAILS
Circa 24k plus Bonus
Hampshire
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward you’re current CV detailing existing remuneration package by email to: sukh@callcentreassociates.co.uk
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Matharu