This is a fantastic opportunity to join a Global Market leading business within the Financial Services industry. They currently operate across the globe and have numerous plans to expand the business further in the UK. They presently have a vacancy and are looking to recruit a Team Co-ordinator, who will oversee a team of B2B customer service professionals, dealing with general enquiries, service issues, complaints and account management, whilst managing client relations and escalated enquiries. This is a position with great potential and the real possibility of further career progression for the right candidate.
Some of the duties include:
• Lead by example at all times - i.e. excellent performance, timekeeping and attendance, flexibility and adherence with a positive attitude towards the role and company
• Act as a point of contact/escalation for Client queries
• Ensure timely and accurate completion of administrative work by team, feeding back errors as appropriate
• Carry out monthly call coaching and monitoring as per scheduling – both side by side and silent. Provide feedback and action plan on results
• Act as the point of contact for colleague queries, problems and escalated calls
• Take initial responsibility for addressing performance related issues/concerns through monthly meetings with individuals, supported with KPI information provided by the MI team
• Assist with highlighting policy/procedural issues and suggest improvements/changes.
• Ensure all changes and information are communicated to the team, keeping appropriate records
Skills and Experience
• Experience of Co-ordinating a multi-skilled team in a busy contact centre environment.
• Competent in use of Microsoft packages, particularly Word, Excel and Outlook.
• Fluent in Dutch and English
• Confident and assertive
For more information and full job description, please contact: steven@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209721. Visit us at: www.douglas-jackson.com.
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
http://www.callcentremanagerjobs.com/
http://www.customerservicemanagerjobs.co.uk/
http://www.resourceplanningjobs.com/
Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment.
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Ansell