THE COMPANY
This is an excellent opportunity for a proven Account Manager to join a leading Outsource Operation and help them in their ongoing development of key accounts.
To be considered for this role you must come from a proven background as an Account Manager within the Outsource industry. You will have a detailed understanding of managing Budgets, P&L, Client Relationships, Performance Indicators and the ability to analyse results against objectives.
Only proven Account Managers with the ability to drive Performance will be contacted regarding this role.
THE ROLE
Key Accountabilities of the role include:
· To set out own internal performance indicators (number of calls or actions per hour, service quality objectives, number of additional sales, etc.) per team, per hour, per day, week and month
· To analyze results against objectives and to implement all necessary action to improve these
· To complete and send daily production monitoring data (operational reports, profit and loss statements) to line manager
· To announce and explain the economic objectives of the company, the site and the team to all supervisors under responsibility
KNOWLEDGE AND EXPERIENCE
· A proven ability as an Account Manager within an Outsource Operation
· A good approach to client management – able to communicate with peers and stakeholders
· Able to demonstrate the ability to drive Sales and Performance
· The skillset to analyse data and respond accordingly
SALARY DETAILS
Circa 35k plus Bonus and Benefits
PROCESS & TIMEFRAMES
To register your interest in this exciting opportunity please forward you’re current CV detailing existing remuneration package by email to: nick@callcentreassociates.co.uk
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Jeffs