About the Client: Great opportunity to work in a rapidly expanding organisation in a pivotal role.
About the Role: To lead and develop the GI Operations Contact centres and back office areas including management of the Training function, Quality Assurance Services and Resource Planning to support GI Operations across multiple locations.
What we’re looking for: Lead a team of contact centre managers to meet agreed KPI’s around customer contact handling, satisfaction and TCF.
Develop and ensure a ‘coaching’ environment where our people make the difference in our service offering while building a business to which they want to belong.Lead and develop the Resource Planning function ensuring resource is utilised effectively and agent availability optimised
About the Offer: £55000 + Bonus + Benefits
If you are interested in this position please apply by email using the email address listed
Bernstein